Transport Supervisor
R Noone & Son Ltd
Job Title
Transport Supervisor
Reports To
Transport Manager
Location
R Noone & Son Ltd
Job Purpose
The Transport Supervisor is responsible for supporting the Transport Manager in the day-to-day operation of the transport department, ensuring efficient route planning, legal compliance, excellent customer service, and effective management of drivers and fleet resources. The role plays a key part in delivering operational excellence while maintaining the highest standards of safety, service, vehicle compliance, and team performance.
Key Responsibilities
Transport Operations
- Assist in the daily planning and management of transport operations to ensure customer deliveries are completed safely, efficiently, and on time.
- Support route planning activities, taking into account traffic conditions, vehicle availability, customer requirements, and driver regulations.
- Allocate resources effectively, ensuring the efficient deployment of drivers, vehicles, and equipment.
- Communicate planning decisions and operational changes promptly to drivers, customers, and relevant departments.
- Monitor daily transport performance against agreed KPIs and service standards.
- Distribute additional work fairly and effectively amongst returning drivers.
- Provide delivery cover assistance where required to support business continuity.
- Work closely with the Transport Manager to ensure resource requirements and service schedules are met.
Driver Supervision & Team Leadership
- Supervise, motivate, and support drivers to maximise individual and team performance.
- Conduct driver briefings and ensure all team members understand company policies, procedures, and legal requirements.
- Coach and develop employees, identifying training and development needs where appropriate.
- Assist with employee inductions, ongoing training, and performance management activities.
- Support the management of attendance, conduct, and performance issues in line with company procedures.
- Promote a positive, professional, and safety-focused working culture.
Fleet Compliance & Vehicle Management
- Ensure all vehicles and transport equipment are maintained in a safe and roadworthy condition.
- Monitor vehicle inspections, MOT schedules, servicing requirements, and defect reporting processes.
- Ensure all fleet-related legal and company standards are met or exceeded.
- Support the reduction of driver-related incidents and vehicle damage through effective supervision and coaching.
- Maintain high standards of vehicle presentation and cleanliness at all times.
Health, Safety & Compliance
- Ensure compliance with all relevant transport legislation, including Driver Hours, Working Time Directive, Road Transport Regulations, and Health & Safety requirements.
- Complete and monitor all required operational and compliance checks.
- Ensure standards of cleanliness, hygiene, food safety, and operational safety are consistently maintained.
- Escalate compliance concerns or operational risks promptly to management.
- Promote safe working practices and ensure employees operate within legal and company guidelines.
Customer Service
- Build and maintain effective relationships with customers and internal stakeholders.
- Resolve operational issues, delivery failures, damaged goods claims, and customer concerns in a professional and timely manner.
- Assist with customer queries and complaints, ensuring accurate records and follow-up actions are completed.
- Work collaboratively with other departments to ensure service levels are achieved and exceeded.
Administration & Reporting
- Maintain accurate transport records and operational documentation.
- Produce and analyse transport-related reports and performance data.
- Ensure all electronic and written records are completed accurately and within required timescales.
- Monitor company assets including cages, pallets, equipment, and stock movements to minimise losses and control costs.
- Support transport audits and compliance reviews.
Management Cover
- Deputise for the Transport Manager during periods of absence.
- Support management in ensuring adequate operational cover and resolving issues in a timely manner.
- Assist with transport planning, fleet management, compliance, and team supervision responsibilities as required.
General Responsibilities
- Promote the values, FRESH standards, and reputation of R Noone & Son at all times.
- Adhere to all company policies, procedures, and codes of conduct.
- Maintain confidentiality where appropriate.
- Keep up to date with developments in transport legislation and industry best practice.
- Demonstrate flexibility to meet the changing needs of the business.
- Carry out any other reasonable duties commensurate with the role.
Person Specification
Essential Experience
- Minimum 2 years' supervisory experience, preferably within a transport, logistics, or distribution environment.
- Experience supervising drivers and managing daily transport operations.
- Knowledge of transport legislation, compliance requirements, and vehicle operations.
- Experience delivering high standards of customer service.
- Experience working within a fast-paced operational environment.
Essential Skills
- Strong leadership and people management skills.
- Excellent planning and organisational abilities.
- Effective verbal and written communication skills.
- Ability to motivate, coach, and develop team members.
- Strong problem-solving and decision-making capability.
- Ability to prioritise workload and work to deadlines.
- Good numeracy and administrative skills.
- Proficient in Microsoft Office and transport-related systems.
- Ability to analyse and interpret operational data.
Desirable
- CPC qualification or working towards CPC.
- Experience within foodservice or multi-drop distribution operations.
- Knowledge of transport management systems and telematics platforms.
Key Performance Measures
Success in this role will be measured through:
- On-time delivery performance.
- Customer service levels and complaint resolution.
- Driver performance and engagement.
- Transport compliance audit results.
- Vehicle inspection and maintenance compliance.
- Reduction in driver-related incidents and accidents.
- Transport cost control and resource utilisation.
- Attendance and employee retention levels.
- Achievement of operational and service KPIs.